Shipping policy

SHIPPING POLICY

Gems Gems — Shipping Information

Thank you for shopping with Gems Gems! We take great care in packaging and dispatching your jewellery order promptly.

Domestic Shipping (Australia)

• Standard Shipping: $11.00 AUD — for orders under $80.00
• Free Standard Shipping: On all orders $80.00 and over
• Express Shipping: $15.00 AUD — available on all orders
• Estimated delivery: 5–10 business days (Standard) / 2–5 business days (Express)

International Shipping

We ship to selected countries worldwide. International shipping rates are calculated automatically at checkout based on your delivery address and order weight, ensuring you always pay the most accurate rate for your location.

• Estimated delivery: 14–28 business days depending on destination
• Customs duties and import taxes may apply and are the responsibility of the customer

Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next business day.

Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information.

For any shipping enquiries, please contact us at gemsgemsjewls@outlook.com